FAQs

💬ShopSociety – Frequently Asked         Questions

How can I contact ShopSociety?

You can reach out to us anytime at officialshopsociety@gmail.com, where our friendly customer support team will be happy to help with any questions or concerns!

Do you ship worldwide?

Yes! We proudly ship to customers all around the globe 🌍

Where do you ship from?

All orders are shipped directly from our trusted international warehouse partners to ensure quality control and global delivery.

Can I change or cancel my order?

Because we process orders quickly, you must request any changes or cancellations within 12 hours of placing your order. After this time, changes cannot be made — but you can return your order for a full refund once it arrives.

What payment methods do you accept?

We accept all major credit and debit cards (VISA, MasterCard, AMEX) as well as PayPal for secure checkout.

When will my order be processed?

All orders are processed and shipped from our warehouse between Monday and Friday.
Processing takes 1–3 business days, and shipping begins the following business day. Please note that orders placed during holidays or sales may require a little extra time.

How long will it take to receive my order?

Due to high demand and international shipping, orders typically take 2–4 weeks to arrive, depending on your location.

What if I don’t receive my order?

If you haven’t received your order within 30 days after it ships, you’re eligible for a full refund. Just contact us at officialshopsociety@gmail.com and we’ll take care of it.

Will I be charged customs or taxes?

All prices on our site are tax-free in USD, but depending on your country, you may be subject to import duties or taxes when your order arrives. These fees are determined by your local customs office and are the customer’s responsibility.
For more details, please contact your local customs authority.

How do I return an item?

Please email us at officialshopsociety@gmail.com with your order number and details. Our support team will guide you through the return process quickly and smoothly.

What if the item(s) I received are defective, incorrect, or damaged?

If you receive an item that’s defective, incorrect, or damaged, please contact us right away at officialshopsociety@gmail.com.
Include your order number, photos of the item(s), and any relevant details — we’ll work quickly to make it right.

When will I receive my refund?

Refunds are credited to your original payment method.

  • Credit/debit card refunds usually appear within 7–10 business days after we receive your returned item or cancellation request.

  • If you haven’t seen your refund yet, contact your bank or card provider — sometimes processing can take a few extra days